Return and refund policy

Thank you for shopping with UNII Jewels. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 30-day return policy, allowing you to return the product within 30 days of receiving it.

✅ Return Eligibility

To be eligible for a return:

  • The item must be in original condition
  • Unworn, unused, and with original packaging
  • All tags, certificates (if included), and accessories must be intact
  • The return request must be initiated within 30 days of delivery

🚫 Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized jewelry (including engraved or made-to-order items)
  • Items purchased during final sale / clearance
  • Items showing signs of wear, alteration, or damage after delivery

📩 How to Start a Return

To initiate a return, please contact us at:

📧 support@uniijewels.com
📞 +91 7359257266

Please provide:

  • Order number
  • Item name
  • Reason for return

Our team will guide you through the return process.

📦 Return Shipping Address

UNII Jewels
1115, International Fashion Market
Near Sitanagar Chowkdi
Punagam, Surat
Gujarat – 395010
India

🌍 International Returns:
If you are returning the item from outside India, we will provide the nearest applicable return address after you contact our support team.

🚚 Return Shipping Costs

  • Return shipping costs are the responsibility of the buyer
  • We strongly recommend using a trackable shipping service and purchasing shipping insurance
  • UNII Jewels is not responsible for lost or undelivered return shipments

⚠️ Damages, Defects & Incorrect Items

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

📸 Please contact us within 48 hours of delivery and include clear photos or videos of the issue.

📧 support@uniijewels.com

We will evaluate the issue and offer a suitable resolution.

💎 Item Condition & Loss in Value

To receive a full refund, the item must be returned in perfect original condition.

If the item shows:

  • Wear
  • Damage
  • Missing parts or packaging

A partial refund or deduction may apply based on loss in value.

💳 Refund Process & Timeline

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be processed to the original payment method
  • Refunds are issued within 7–10 business days after inspection

⏳ Please note: Bank or payment provider processing times may vary.

❌ Order Cancellations

  • Orders can only be cancelled within 24 hours of placement
  • Orders already in production or shipped cannot be cancelled

📞 Contact Us

If you have questions about our Return & Refund Policy, feel free to reach out:

📧 support@uniijewels.com
📞 +91 7359257266
🏬 UNII Jewels, 1115, International Fashion Market, Punagam, Surat, Gujarat 395010
📄 GST: 24CVVPG5883K1ZR